Best Western Hotel Viernheim Mannheim
Special Hygiene & Safety Measures Regarding COVID-19
The cleaning processes and cycles have been adjusted and intensified, heavily used surfaces such as door handles, elevator buttons, etc. are regularly disinfected, disinfection stations and behavioral instructions are available for you, distance markings are placed at all relevant points, tables have been placed with an appropriate distance, our reception is equipped with protective plexiglass, please only enter the restroom facilities and the lift individually or with the people you live in a Household, please wear a protecitve face mask in all public areas of the hotel, we regularly air the hotel in all areas
Our hotel bar is closed at the counter - we are delighted to serve you at the table or outside, drinks can be purchased "to go" at the reception, our breakfast is served directly at your table or you receive a lunch box "to go", before you take a seat you must register at the reception - we will be happy to bring you to your table, please do, our staff wear protective face masks during serving and service, also disposable gloves and protective face masks are used when preparing or processing Food.
In your room
Fixed scheduling of our cleaning staff to certain hotel floors, also all handles, light switches, remote control, hair dryer etc. are disinfected regularly, rooms are completely ventilated during the entire cleaning process, cleaning materials, such as vacuum cleaners or carts are also disinfected regularly
At the reception
Our reception is equipped with a protective plexiglass, distance markings are placed on the floors, pens are only handed over to you in packaged form - you are welcome to keep them, we prefer contactless payments with your card, though we certainly still accept cash, if the minimum distance cannot be maintained, our employees at the reception wear protective face masks, you are welcome to prepay for your stay directly upon arrival - which would help prevent an increased number of people when checking-out, room keys and other frequently used surfaces are regularly disinfected
We refrain from handshakes or physical contact when greeting or saying goodbye, changing rooms and work areas are only entered individually or by maintaining the minimum distance; otherwise we wear a protective facce mask, physical hygiene and regular hand disinfection have always been part of our work instructions, if there are signs of a cold or sickness, employees are instructed to refrain from working, all employees are trained sustainably in their area of activity and are informed about changes on a daily basis
Events and meetings
Events are only permitted in the size of the permitted number of people indoors or outdoors according to the current regulations of Hesse, chairs and tables in the conference or break room are placed at a distance of 1.50 m, a disinfection station is available, coffee breaks, lunch and dinner are only served directly at your table.