Best Western Hotel Heide, Oldenburg

Best Western Hotel Heide

Special Hygiene & Safety Measures Regarding COVID-19

At the moment our swimming pool area including sauna is no longer available. The a la carte restaurant Heidekate is closed. Family celebrations and conferences gladly on request. The minibars are currently not full, drinks and sweets can be purchased at the reception. The hotel is open from 6:00 to 24:00 o'clock!

Individual Hotel Information Regarding COVID-19

Hygiene conceptIn order to deal with the particular situation of the Corona pandemic, it is necessary to adapt the operational workflow accordingly. Of course, health and safety are still the top priority. We follow the recommendations of the World Health Organization (WHO), the Robert Koch Institute and the regulations of the health authorities and pay attention to the prescribed hygiene measures in all areas of our hotels. This hygiene concept for the gastronomy in the Hotel Heide is constantly being adapted to new applicable conditions by the Federal Government or the State of Lower Saxony. It applies to the main areas of reception, housekeeping, service and kitchen in the Hotel Heide. I. General measures in public areas, If the minimum distance of 1.50 m cannot be guaranteed, a mouth and nose protector must be worn. Disinfection dispensers are provided at entrances and exits. The lifts may only be used individually. Only 50% of the hotel is rented, this amounts to 44 rooms. All employees are trained in the current hygiene regulations. Focus on cashless means of payment II. reception, check-in and check-out, entering the hotel is only possible through the front entrance. At the entrance there is disinfectant with instructions for correct use. Arrows on the floor indicate the given direction. The reception is separated from the guests by several plexiglass panels. Pens, keys, key cards, the card terminal and the counter are regularly disinfected after each guest. Leaving the hotel is possible via the side exits. III. housekeeping, The morning maintenance cleaning is carried out by the cleaning company. Constant inspection of toilets and public areas by staff, with simultaneous disinfection of touch points such as handles, buttons, switches, etc. At present, only a final cleaning of the rooms is carried out (lead piping in planning). This is initially carried out according to the house standard. Furthermore, the surfaces, door handles, switches, remote control and other objects of use are thoroughly disinfected. Magazines, journals, hotel A-Z, telephone blocks and other printed items will be removed from the rooms due to the lack of disinfection facilities. The minibars are emptied for safety reasons. A selection of drinks is available at the reception during breakfast times and at the indicated arrival window. Bed linen is certified and treated by our external laundry company. The certificate can be found in the attachment. Additional pillows are no longer available in the rooms but at the reception desk. IV. service, breakfast area, Instead of the extensive breakfast buffet, guests are offered an a la carte breakfast. For this purpose, a breakfast selection list is filled out by the guest the day before, indicating the exact breakfast time. In the breakfast room the tables are set up at a distance of 2m and the chairs at a distance of 1.50m. During breakfast, the guest is not allowed to leave his seat, except in urgent cases. If the minimum distance of 1.50m cannot be guaranteed when entering or leaving the breakfast room, a mouth-nose cover must be worn. The staff must wear the mouth and nose cover permanently in the breakfast room. The selected breakfast menu is prepared in the kitchen and brought to the table for the guest. Drinks are also served as desired. The table is cleared only after the guest has finished breakfast and left the table. After each guest, the tablecloth and menu are changed and cleaned. 2.meetings, room Hamburg has a size of 108m², in the dimension 12m x 9m x 2,8m. Room Bremen has a size of 69m², in the dimensions 11,5m x 6m x 2,8m. The Westerstede area has a size of 46m², measuring 5.1m x 9m x 2.8m. Room Rastede has a size of 46m², with dimensions of 5m x 9.5m x 2.8m. The person capacity of each room is adapted to the requirements of the minimum distance and the household regulations. All catering during a conference is provided by table service. There is no self-service during coffee or tea breaks etc. A mouth and nose protector must be worn when leaving the assigned conference place. The staff must wear the mouth and nose protector permanently during the conference. The staff will ensure that only a certain number of guests are in the toilets at the same time. If several conferences are taking place at the same time, the procedures will be arranged so that the groups do not overlap in any way. 3.restaurant, The restaurant "Heidekate" continues to offer a-la-carte meals by appointment. However, not the "Heidekate" itself will be used as a room, but the breakfast room, so that the distance regulations can be kept also with the running ways. In addition, the breakfast room can accommodate a higher capacity of guests. The tables are placed at 2m intervals and the chairs at 1.5m intervals. There is one entrance and one exit. During dinner the guest is not allowed to leave his seat, except in urgent cases. If the minimum distance of 1.50m cannot be guaranteed when entering or leaving the room, a mouth-nose cover must be worn. The staff must wear the mouth-nose cover permanently. The disposable menu with a selection of food and drinks is printed on a sheet of paper, which is disposed of afterwards. V. Kitchen, The usual hygiene standards already apply in the kitchen. Cold chain, supply chain, HACCP etc. Disposable gloves are worn, as well as a mouth-nose protection. All measures are effective when guest and hotel work together. We ask for your understanding for restrictions in the service and offer, which are currently necessary and hope to return to normal hotel operations as soon as possible, with the service you are used to from us. With naturally BEST regards Your team of the Best Western Hotel Heide

Service Restrictions Regarding COVID-19

At the moment our swimming pool area including sauna is no longer available. The a la carte restaurant Heidekate is closed. Family celebrations and conferences gladly on request. The minibars are currently not full, drinks and sweets can be purchased at the reception. The hotel is open from 6:00 to 24:00 o'clock!